Returns

Not completely satisfied? You can return your order within 30 days.

Returns

You can return your order within 30 days of receipt. Here's how it works.

1

Report your return

Log in to your customer account and report your return there, or send an email to info@hejrefurbished.com. We'll help you and email you the return label.

2

Pack the product

Once your return is registered, you’ll receive further instructions. Pack the device securely and carefully so it’s well protected during transport. Always include the charger.

3

Send the package

Use the return label you received from us and drop off the package at the shipping point. Keep the proof of shipment until your return is fully processed.

4

Refund within 14 days

After receipt, we check and process your return. Once approved, we refund the purchase amount via the same payment method you used.

How to send it back

There are two ways. With both, we pay the return shipping costs.

1

Send it yourself

  1. Pack the device securely.
  2. Add a note with your order number and name.
  3. Write our address on the parcel and send it. Keep the proof of postage and we will refund the shipping costs.

Return address

Hej Refurbished
Attn: Returns
Industrieweg 10G1, 1566 JP Assendelft
Netherlands
(state your order number or name)
2

Return label by email

  1. Send us an email.
  2. You receive a return label to print.
  3. Stick the label on the parcel and send it.
Send an email

Important when returning

  • Make sure the product is returned complete

  • Always include the original charger

  • Pack the device securely and safely

  • Use the return label you receive from us

  • Keep the proof of shipment until the return is processed

  • Report your return within 30 days of receipt

What we do not take back

  • Products with damage that occurred after receipt, such as drop, impact or moisture damage.

  • Returns without the original charger or other included parts.

  • Devices that have been opened or repaired yourself.

  • Products whose serial number or sticker has been removed or made unreadable.

  • Returns reported more than 30 days after receipt.

Question about delivery or returns?

Do you have questions about your delivery, shipping options or a return? Feel free to contact us, we're happy to help.

info@hejrefurbished.com