Customer service.
Find the right help quickly. For questions about orders, shipping, warranty, product condition and service.
Order and delivery
Shipping
Everything about shipping costs, delivery times and how we ship your order.
More about shipping ›Payment methods
See how you can pay safely and easily.
View options ›Warranty policy
How our warranty works and what you can expect.
More information ›Returns
How to return an order and what the conditions are.
More about returns ›Service & support
Get in touch
Go straight to all contact options and easily submit your question.
Go to contact ›Frequently asked questions
Quick answers to the questions customers ask most often.
Open FAQ ›Make an appointment
Schedule a moment for personal advice or support.
Schedule an appointment ›Complaints
Read here how we resolve this carefully and clearly.
Read more ›Laptop conditions
Explanation of quality, battery condition and our checks.
Read more ›Battery condition
What to expect from the battery of your refurbished device and what warranty applies.
Read more ›Company information
Our values
