FAQ
Frequently asked questions.
Answers to the most frequently asked questions about warranty, shipping, payment and more.
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Every laptop comes with a minimum of 2 years warranty as standard. On most models you can extend this to 4 years for extra peace of mind.
Yes, that's possible up to a certain period after purchase. Contact our customer service and we'll check which extension is possible for your model.
The warranty covers technical defects that are not the result of a drop, water damage or improper use, such as problems with the motherboard, screen, keyboard or battery.
Yes, every laptop is professionally tested for hardware, battery condition, performance and stability before it is shipped.
We work with clear condition grades, such as Like New and Lightly Used, so you know exactly what to expect in advance.
Yes. Battery capacity is tested and replaced if necessary, so you receive a laptop with a healthy battery lifespan.
We'll arrange a quick repair or replacement, without complicated procedures. Get in touch via the form and we'll take care of it.
Yes, every laptop is supplied with an original, activated licence and a clean installation of the operating system.
Every laptop goes through an extensive hardware and performance testing procedure before it appears in our webshop. Only laptops that meet our quality standards are sold.
Yes, every laptop is fully cleaned, both inside and out, before it is packed and shipped.
Ordered today is shipped the next business day.
Yes, all parcels are shipped insured and by registered post for maximum security.
After shipping you'll receive a track and trace so you can follow your parcel in real time.
The laptop is supplied with a charger and a clean installation of the operating system.
Yes, with us you have a 30-day cooling-off period to return your purchase, longer than the legal 14 days.
You report the return via our customer service, pack the laptop safely in its original packaging and send it back. As soon as we've received and checked the laptop, we refund the purchase amount.
Contact us as soon as possible. As long as the order hasn't been processed or shipped yet, we're happy to adjust it for you.
Yes, we also ship to several countries within the EU. Get in touch if you're unsure whether delivery to your country is possible.
Contact our customer service to discuss whether collection is possible in your situation.
Take photos of the damage and the parcel and contact us straight away. Because every parcel is shipped insured, we'll resolve this for you quickly.
You can pay securely via iDEAL, credit card and other common payment methods in our webshop.
Contact our customer service to discuss the options for instalment payments on your order.
Refurbished laptops are previously used devices that have been professionally tested and restored. Because no new production is involved, we can offer them at a significantly lower price without compromising on quality.
No, the price you see in the webshop is the price you pay. Shipping costs, if applicable, are always clearly shown before you check out.
Contact us with the details of your current laptop and we'll look at the trade-in options and what this could mean for your new purchase.
Yes, you automatically receive a digital invoice by email with your order.
Yes, all payments are processed via secured and recognised payment providers, so your data is always safe.
Contact us if you've seen a comparable laptop with the same specifications and condition cheaper elsewhere, and we'll gladly take a look with you.
Yes, you can easily enter gift cards at checkout in our webshop.
The price depends on factors such as cosmetic condition, battery condition and specifications like storage and memory. Each laptop is therefore individually priced based on its actual condition.
Yes, we supply freelancers, SMEs and larger organisations.
Absolutely. For bulk orders we're happy to put together a tailored quote.
You save significantly on costs and extend the lifespan of high-quality equipment, without compromising on performance.
Yes. Through reuse we significantly reduce electronic waste and the CO2 emissions associated with producing new devices.
Yes, we advise on laptops based on use, such as study, business work, graphic design or development.
Contact our customer service to discuss the options for business warranty and leasing.
Yes, business customers can order with us on invoice. Get in touch to set this up for your organisation.
Traded-in laptops are refurbished again where possible and given a second life. If that's no longer viable, they are recycled responsibly.
Producing a new laptop has the biggest environmental impact across the entire lifecycle. By choosing refurbished, you avoid that production impact and give an existing device a longer lifespan.
Get in touch to discuss the options, such as custom installation or support rolling out multiple laptops within your organisation.