Warranty policy.

Every purchase includes 12 to 24 months of warranty, depending on your device. Clearly explained: what's covered and what isn't, and how to report an issue.

How our warranty works

What you get and what the warranty covers.

12 to 24 months of warranty

With every purchase from Hej Refurbished, you receive 12 to 24 months of warranty, depending on the device and processor. This warranty is in addition to the statutory warranty you're entitled to as a consumer.

Warranty on the hardware

By warranty, we mean coverage for hardware issues that can arise from normal use. We're very familiar with common issues in laptops and other devices, so we can often assess and resolve defects quickly, meaning you're not without your device for longer than necessary.

Covered and not covered by warranty

A clear overview so you know exactly where you stand.

  • Motherboard

    including short circuits and other internal defects.

  • Memory

    such as RAM. For example a module that is no longer recognised or causes error messages.

  • Storage

    such as hard drive or SSD.

  • Ports

    such as HDMI and USB ports.

  • Trackpad.

    For example a cursor that does not respond or a click that no longer works.

  • Screen

    as long as the damage wasn't caused after purchase by use, a drop or an impact.

  • Keyboard

    excluding loose keys or keycaps.

  • Chargers

    are covered by 1 year of warranty provided there's no visible damage or misuse.

Provided the defect wasn't caused by moisture, drops, impact damage or misuse.

  • Moisture damage

    for example keyboard damage from moisture or food residue.

  • Drop and impact damage.

    For example a dent crack or fault after the device has been dropped or knocked.

  • Misuse

    of the device. For example use for which the device is not intended.

  • Normal battery wear

    from daily use.

  • Loose keys or keycaps

    on the keyboard.

Many devices have moisture indicators that let us determine whether moisture has previously entered the device. For this type of damage, you can still come to us for a repair at a fair price.

Special situations

Battery, damage outside warranty, and defects after the warranty period ends.

Warranty on the battery

A used battery comes with 2 months of warranty, a new battery with 1 year. Batteries wear with use, similar to car tyres, so normal wear falls outside the standard warranty.

Need a new battery? We offer free installation, and customers with an account can get up to 25% discount. You can also create an account afterwards.

Moisture, drops & misuse

Damage from moisture, drops, impacts, food residue or misuse isn't covered by the warranty. This sometimes only becomes visible during inspection of the device.

You can come to us for a repair at a fair price, including free installation where applicable.

Defect after the warranty

Has your device stopped working after the warranty period has ended? We can often still help. Send the device in for inspection; afterwards we'll let you know the options and any costs involved.

We never carry out a paid repair without consulting you first.

Contact us first

We solve many problems by email. Then you do not need to send anything in and you are often helped faster. If the device does need to come to us, the shipping costs to us are at your own expense.

Email us first

Describe your problem and send us an email. We can often assess and resolve many complaints directly by email, so sending the device in isn't always necessary.

info@hejrefurbished.com

Report a warranty issue?

Send us an email with a brief description of the problem and your order number. We'll help you as quickly as possible.

Send an email