Hej Refurbished
Returns
Not completely satisfied? You can return your order within 30 days.
Not entirely satisfied?
Returns
You can return your order within 30 days of receipt. Here's how it works.
Report your return
Log in to your customer account and report your return there, or send an email to info@hejrefurbished.com. We'll help you and email you the return label.
Pack the product
Once your return is registered, you’ll receive further instructions. Pack the device securely and carefully so it’s well protected during transport. Always include the charger.
Send the package
Use the return label you received from us and drop off the package at the shipping point. Keep the proof of shipment until your return is fully processed.
Refund within 14 days
After receipt, we check and process your return. Once approved, we refund the purchase amount within 14 days via the same payment method you used.
Important when returning
- Make sure the product is returned complete
- Always include the original charger
- Pack the device securely and safely
- Use the return label you receive from us
- Keep the proof of shipment until the return is processed
- Report your return within 30 days of receipt
Question about delivery or returns?
Do you have questions about your delivery, shipping options or a return? Feel free to contact us, we're happy to help.