Desktop conditions.
We inspect every refurbished desktop individually and honestly. Read which conditions we use and how we reach our verdict.
What to expect per desktop condition
As new
Very light scratches possible, up to a few millimetres, very hard to notice.
Very light scratches possible, up to a few millimetres, very hard to notice.
Very light scratches possible, up to a few millimetres, very hard to notice.
Very light scratches possible, up to a few millimetres, very hard to notice.
Very light scratches possible, up to a few millimetres, very hard to notice.
Completely unused buttons, no shine visible.
No signs of use visible around the ports.
Excellent
Light scratches possible up to a few centimetres, definitely not distracting.
Light scratches possible up to a few centimetres, definitely not distracting.
Light scratches possible up to a few centimetres, definitely not distracting.
Light scratches possible up to a few centimetres, definitely not distracting.
Light scratches possible up to a few centimetres, definitely not distracting.
Very little to no shine on the buttons.
Light scratches around the ports possible, definitely not distracting.
Good
Clear scratches, possibly large; may be experienced as distracting.
Clear scratches, possibly large; may be experienced as distracting.
Clear scratches, possibly large; may be experienced as distracting.
Clear scratches, possibly large; may be experienced as distracting.
Clear scratches, possibly large; may be experienced as distracting.
Clearly shiny buttons may be visible.
Clear scratches around the ports possible; every port works as it should.
Which condition suits you?
As new
For those who want a desktop that looks flawless
Virtually no visible signs of use. A good choice if your desktop is on show, at a reception desk or on a tidy workspace.
Excellent
Neat, and kinder to your budget
The odd light sign of use, but the case looks well cared for. The condition most of our customers choose.
Good
The most computing power for your money
Signs of use are more noticeable, performance is exactly the same. Smart if your desktop sits under the desk or in a server corner.
How we assess a desktop
The whole desktop determines the condition
A desktop can be flawless all round and still have one clearly visible sign of use, for example a scratch on a side panel or a small dent in the top.
We factor such a mark into our verdict on the whole case. So we don’t look at a single panel, but at the whole. That way, at Hej Refurbished you know as precisely as possible in advance what you’ll take out of the box.
Every condition works equally well
The condition is only about appearance. Whether you choose As new, Excellent or Good: the desktop must work properly. We never put a desktop in a lower condition because something is broken or doesn’t work.
Condition is about looks, not performance
Our conditions describe how the case looks. A desktop in Good condition may show more signs of use than one in As new condition, but it doesn’t work any less well because of it.
Checked three times before the condition is set
An external partner assesses every desktop before it reaches us. Two colleagues from different departments then each inspect it independently. Only after three independent assessments is the condition set.
In doubt? The lower condition
If a desktop sits exactly between two conditions, we choose the lower one. Better a desktop that pleasantly surprises you when unboxing than one that disappoints.
Too much damage? Then the part comes out
If damage no longer fits a condition in which we can sell the desktop with confidence, we replace that part, such as a side panel or front bezel, wherever technically and practically possible.
So with us, a condition label is never a way to still sell serious damage.
The weakest panel decides
A desktop doesn’t get the average of all its sides, but the condition of the part that looks the least good. One clear scratch on the front therefore weighs more than otherwise flawless side panels.
We look from 40 centimetres
‘Light signs of use’ can be read in many ways. That’s why we use the same fixed distance for desktops as for laptops: 40 centimetres.
If you can’t see a mark from that distance, it doesn’t count towards the condition. This way every colleague assesses every desktop the same way.
We look at it the way you will
Individual scratches say little. We look at how the desktop appears in normal use and assess the visible sides as a whole.
For a desktop, that’s mainly the front, the top and the side panels: the sides you see when it stands on or next to your desk.
Experience sharpens our judgement
Our team works with business desktops every day, in all sizes. That’s why we assess signs of use by the same standard every time.
Not every mark is the same
Not every sign of use counts equally. We look at how serious and how visible damage is, and how much it takes away from the desktop’s appearance.
Small marks can add up
A single small mark usually doesn’t change the condition. If several light marks are spread across the case, together they can lead to a lower condition. The overall picture decides.
Where a mark sits matters too
It’s not just the size that counts, it’s also the location. A scratch on the front stands out more than a similar scratch on the underside, which you hardly ever see.
Each device type has its own focus points
A desktop has no screen or keyboard, so we don’t assess those. We focus on the case and the parts you see and touch during normal use.