Hej Refurbished
Complaints.
We aim to resolve complaints as quickly as possible and to your satisfaction. Here's how to do this best.
Contact us first
Do you have a complaint about our products or services? Please contact us first so we can look for a suitable solution together. Send an email to info@hejrefurbished.com and we'll respond as soon as possible.
Not resolved? EU dispute resolution
As an EU consumer, in the event of an unresolved dispute you can file a complaint via the recognised dispute resolution bodies listed on the European Commission's platform.
For UK residents: Alternative Dispute Resolution
For UK residents, if a dispute cannot be resolved directly with us, you can find approved Alternative Dispute Resolution (ADR) providers via the Chartered Trading Standards Institute (CTSI).
Submitting a complaint?
Always start with an email to us. We resolve most complaints quickly and directly, so you don't need to go through an external process unnecessarily.