B2B Terms and Conditions

Definitions

In these B2B Terms and Conditions, "buyer" means any natural person or legal entity who, when entering into the agreement, acts in the course of a trade, business or profession, including in any case business customers, resellers and purchasers of bulk or volume orders. "Hej Refurbished" or "seller" means the company referred to in Article 2. These B2B Terms and Conditions do not apply to consumers within the meaning of Dutch and EU consumer protection law.

Identity of the seller

Applicability

These B2B Terms and Conditions apply to every offer made by Hej Refurbished to a buyer acting in the course of a trade, business or profession, and to every agreement resulting from it between Hej Refurbished and that buyer, to the exclusion of the Terms and Conditions for consumers. Any purchasing, delivery or other conditions of the buyer are expressly rejected and do not apply, unless Hej Refurbished has expressly accepted their applicability in writing.

Should one or more provisions of these B2B Terms and Conditions prove to be void or be annulled, the remaining provisions shall remain in full force. In that case, the parties shall consult to agree on a replacement provision that reflects the purpose of the original provision as closely as possible.

Inspection and complaints

• The buyer inspects the delivery as soon as reasonably possible after receipt for visible damage, correct quantities and correct models/types.
• Visible damage, incorrect quantities or incorrect models are reported to Hej Refurbished as soon as possible and in writing.
• Hidden defects are reported to Hej Refurbished in writing within a reasonable time after the buyer has discovered them or reasonably should have discovered them.
• A notification includes at least: the order number, the relevant product details and (where applicable) serial numbers, quantities, a clear description of the defect or discrepancy, and evidence such as photos where available.
• A complaint does not automatically suspend the buyer's payment obligation.
• Hej Refurbished is given a reasonable period and opportunity to investigate a reported complaint and, if the complaint is found to be justified, to repair, replace or otherwise offer a suitable solution to the product, at Hej Refurbished's discretion.
• This provision does not affect any rights and liability that cannot be limited or excluded under mandatory law.

Governing law and competent court

All offers, agreements and deliveries by Hej Refurbished to purchasers acting in the course of their trade, business or profession shall be exclusively governed by Dutch law. The application of the United Nations Convention on Contracts for the International Sale of Goods of 11 April 1980 (the Vienna Sales Convention or CISG) is expressly excluded. Any dispute arising out of or in connection with the agreement shall, to the extent permitted by law, be submitted exclusively to the competent court in the judicial district in which Hej Refurbished has its registered office.

Final provisions

In the event of a conflict between these B2B Terms and Conditions and a specific written agreement between Hej Refurbished and the buyer, the specific written agreement shall prevail to the extent that it expressly deviates from these terms.